Debtworks are a privately owned debt collection company that work on behalf of clients in New Zealand and globally. If we have contacted you, it's probably to do with a debt you may owe to one of our clients.

Please be sure to contact us if this is the case.

Debtworks has been sent your debt because you didn't pay our client on time.

Debtworks are now responsible for working with you to get this debt resolved.

Debtworks have a variety of payment options.

Please use the payment pages listed on this website or alternatively contact our helpful team on 0800 922 922.

If you feel overwhelmed, medically dependant or are experiencing financial hardship, we encourage you to seek support. Don't stress - you are not alone. Lots of people have trouble with debt and financial matters. We have options available to assist you.

Contact us on 0800 922 922 or askus@debtworks.co.nz or additionally use the below links to speak to independent experts.

If you struggle to pay in full today it's best you let us know as soon as possible.

The better we understand your financial situation, the more we can help you. Potentially we can work out a payment plan that is acceptable to both you and us.

When Debtworks is asked to collect a debt, the first thing we do is send you a letter or an email. If we do not receive payment or setup a payment arrangement with you then we may register your details with a credit bureau which is called a credit default.

A credit default will stay on your financial record for 5 years.

No - a credit default stays on your record for 5 years even if you have paid the debt in full.

Paying a debt in full or working out a payment plan immediately ensures you do not have a credit default which may affect your ability to obtain credit in the future.

You have a right to dispute a debt if you think it is not yours, what was supplied was not up to standard or you disagree with the amount owing.

To dispute an account, please contact our customer service agents on 0800 922 922 or send an email to askus@debtworks.co.nz.

To help us work through your dispute, please provide - Your Full Name and Key Contact Details and we will investigate for you.

If you can’t pay in full, our client needs to determine how much you can afford to pay which is reasonable to them and you.

To make that decision, they may need details of your income, expenses, assets and liabilities.

Please call us on our New Zealand helpline +64 9 834 0153 or alternatively email us at askus@debtworks.co.nz

Yes you can. A third party is any person authorised by you to act on your behalf. This person/s can be anyone such as, but not limited to a Family Member, a Friend or Guardian, a Financial Advisor, Solicitor or Trustee.

Our complaints process is designed to be accessible and all complaints are treated seriously. We have a dedicated Compliance officer who takes all complaints seriously with the aim of handling them fairly, objectively and efficiently.

Please click https://www.debtworks.co.nz/feedback to see our Complaints Handling process, which includes how to make a complaint.