Train with the best.

Regardless of the size of your business, effective credit management is an essential part of business. However, it does require a specialist skillset – which is where Debtworks can help. In 2017 we have put together a programme of six high quality seminars that focus on the various knowledge sets that anyone involved in credit needs to understand. The seminars are designed so that they are independent of each other, so you can attend any individually or the whole series. Each of the seminars are 3.5 hours long and are highly interactive.




Morning – 9.00am to 12.30pm
Afternoon – 1.00am to 4.30pm


Level 1, 91 Central Park Drive


Level 1, Aviation House
12 Johnston Street

Seminar 1

“The Answers”

Gain a greater understanding of credit management and how it affects your business. Includes the practical skills to improve the performance of any credit manager from novice to experienced. You’ll also learn why an account becomes overdue, but how to deal with the dispute and then negotiate a successful payment arrangement.

Key Content:

  • Why accounts become overdue.
  • How to handle disputes and excuses.
  • The secret of effective collections over the telephone.
  • How to “sell” a repayment arrangement to your customers.
  • The real reason your customer will or won’t pay you.


Wednesday 14 June (Afternoon)

Wednesday 6 September (Afternoon)


Thursday 16 November (Afternoon)

Seminar 2

"District Court"

This seminar shows how you can use the District Court process to get paid.

2014 saw two major changes to the legal processes that are used for the collection of your debts with both the “Notice of Claim process “ and “Order for Examination” terminated.

The Notice of Claim has been replaced with the Statement of Claim and Summary Judgment processes, with new time frames and requirements. The Order for Examination has been replaced with the Financial Assessment Hearing. With five different ways you can get your Attachment Orders.

2017: A number of new Acts will come into force on 1 March 2017 including:

  1. District Court Act 2016—a complete change to the structure of the court.
  2. Interest on Money Claims Act 2016— changes when and how you can recover interest on your debt.
  3. Electronic Courts and Tribunals Act 2016— introduction of electronic filing of documents.

Key content:

  • Understanding the legal decision
  • The Statement of Claim process
  • Summary Judgment process
  • The five ways that you can get an Attachment Order
  • 2017 — what's coming


Wednesday 16 August (Morning)


Wednesday 24 May (Morning)

Seminar 3

"Credit Management and the Law"

This seminar will give you a greater understanding of the numerous laws that effect credit management decisions. From being able to identify the legal entity you are trading with, to fully understanding your terms of trades and the options they can create. In addition we look at the various consumer protection laws and how they impact on credit decisions. It will enable you to make the best tactical decisions on all your accounts not just from a credit perspective but also from a legal one.

Key content:

  • The law of contract
  • Terms of Trade and Credit Applications
  • Personal Guarantees
  • The Fair Trading Act and unfair contracts
  • Consumer Credit Contracts and Finance Act
  • Personal Properties and Securities Act.
  • The Privacy Act
  • Legal Entities


Wednesday 14 June (Morning)

Wednesday 6 September (Morning)


Tuesday 18 July (Morning)

Seminar 4


Every day debtors will threaten to go “bankrupt” or “do a NAP” but what is the difference between the two, and what is the real effect on the debtor? Or a customer will go into Liquidation or Receivership, how are they different? To make matters worse, now the liquidator is asking for you to repay all the money you have received in the past few months!

Not only will this seminar demystify the area of personal and corporate insolvency, it will explain how you can use the same processes to get paid.

It is designed for credit managers so they can understand insolvency and how it affects your business.


  • Understanding the differences between the various types of Insolvency.
  • How to use the Bankruptcy and Liquidation processes to get paid.
  • Find out what goes on behind close doors during a liquidation application.
  • What are voidable payments, and how to reduce your risk of having to repay your debtors.
  • Secured vs Unsecured?


Wednesday 3 May (Morning)

Wednesday 4 October (Morning)



Tuesday 19 September


Seminar 5

"Working with Sales"

This unique seminar is designed not just for both credit staff and the sales team as well. The key to the success for any business is to have your sales and credit teams working together. This seminar will help attendees develop a better understanding of each others role in in the credit / sales process. Building on that understanding, the seminar shows ways that sales and credit can co operate to improve both efficiency and profitability.


  • The role of the credit department
  • What the sales department wants from credit
  • What’s so important about credit applications anyway?
  • Stop credit—friend or foe?
  • Using credit limits effectively


Wednesday 5 July (Morning)

Wednesday 8 November (Morning)


Tuesday 18 July (Afternoon)

Seminar 6

"Negotiation Skills"

Every day the credit team has to negotiate with customers or debtors, whether it is settling a dispute or making a payment arrangement it is one of the key skills of successful credit management. This skills based seminar focuses on understanding and developing the skills for any successful negotiation, from a payment arrangement to buying a house.


  • What is negotiation?
  • What are the preconditions of any successful negotiation?
  • Understanding different negotiation styles
  • What negotiation style should you use? .
  • Bluffing!
  • Coping with power imbalance


Wednesday 6 December (Morning)


Thursday 16 November (Morning)