WE CUSTOM DESIGN A PROCESS TO RECOVER YOUR DOLLARS
We understand that standard processes have their place as they provide consistency; however they don't necessarily best suit the circumstances of each particular debt.
Outstanding results are achieved when you focus on what is unique to each debt, rather than what they all have in common.
We don't need to tell you that each debtor's state of affairs can differ dramatically, be it their asset base, cashflow requirements or repayment ability. Debt collection is all about finding each of your debtor's individual trigger points that will prompt them to pay you in priority of other creditors.
WE GIVE YOU A DEDICATED COLLECTION TEAM
We believe that quality communication is one of the keys to successful collection. With this in mind, Debtworks give each collector responsibility for their personal portfolio – rather than employing a predictive calling method that randomly matches a caller with a collector.
We will also assign a professional account manager to you, who will be principally responsible for your debts. They will be supported by our debt collection team to ensure the highest possible collection return.
Your account manager will:
- Liaise with you and the debtor
- Keep you informed of the progress
- Help assess then next course of action
- Answer your questions regarding your account and processes used
- Tenaciously pursue full payment of your debts